Terms And Conditions
This website is owned and operated by Smart Experiences FZC. By using this website you agree to the terms stated on this page. The terms may change at any time and it is your responsibility to review them regularly.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Through this website you can purchase and sell license rights to virtual items on Steam. All virtual items remain the property and ownership of Valve and are provided on an "as is" basis. The website reserves the right to refuse service and refund associated payments at its sole discretion. Once rendered the service comes with no guarantees beyond initial delivery. If you are selling licence rights to virtual items we gurantee that the payment will be sent to you within 1 hour from the moment you have completed the trade on your end assuming that you have provided correct payment details and that there are no connectivity issues.
On this website you may register an account via the open id Steam login function provided by Valve. You assume full responsibility for all activity associated with your registered account both here and on Steam.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
Mobile/phone credits. You can buy a limited number of credits via phone or SMS in any 45 days period. The exact limits are stated on your prepaid balance page. If you circumvent this limit we will hold delivery for all orders in excess of the credit limit until your money has been paid out to us (and in some cases can be held for additional time to protect against chargeback transactions) which may take from 60 to 180 days.
Smart Experiences FZC is entitled to verify the data of the User by requesting from the User presentation of proper documents, their copies, scans, etc. In particular, Smart Experiences FZC may request a scan/picture of an identification document, payment method related documentation, authorization to represent the User, as well as to enter into obligations on his/her behalf for a person registering on the Site and contact data such as phone number or email address. The documents (their scans of copies) confirming the above data shall be provided within 1 working since the day, on which Smart Experiences FZC requested providing them from a person intending to use on the Site. The lack of providing these documents (their scans or copies) may constitute the reason to refuse registration on the Site or delivering the orders (and refund).
You can only use this website if you are 18 years or older or with the involvement of a parent or guardian. If you are from any of the following countries you can not use our website: Iran, Syria, Israel, North Korea, Cuba, Sudan.
In addition to other prohibitions as set forth in the Terms of Service, website users are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Ordering & Delivery
Orders normally are delivered within 1-15 minutes from moment payment is approved. Orders are delivered as gifts on Steam. Your Steam inventory privacy setting must be set to Public in order for us to deliver the order.
Prices on website may change many times per day but the price stays with an order once paid assuming price was accurate at the time of ordering.
Refunds, Returns & Replacements
Refunds are never issued for delivered orders and there is a sitewide zero return policy. Refunds are only issued in case payment fails verification process or if order is not delivered within the promised time and customer is unwilling to wait any further. In case we are unable to deliver we reserve the right to either refund order or replace with equivalent value in common items depending on your preference.
Errors, Inaccuracies& Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
G2A PAY Services
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.
We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at [email protected]
Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.
You agree to indemnify the website and hold it's owners and employees harmless from any claim or demand made by a third party due to your breach of these terms or any terms included by reference, or your violation of any law or rights of a third party. Should legal action be taken by any party to enforce it's terms under these terms, it is agreed that if the website is the prevailing party as determined by final verdict of a court of competent jurisdiction, the website shall be entitled to full recovery of all costs and fees associated with the legal action in addition to any other compensation granted by court.
The contract between Smart Experiences FZC and the User or Purchasing User based on these Terms of Sale as applicable to each Order via the Site and shall be governed by and interpreted in accordance with the laws of United Arab Emirates and the User or Purchasing User submits to the non-exclusive jurisdiction of the United Arab Emirates courts, without this, however, limiting Smart Experiences FZC ability to enforce the Contract in any court of competent jurisdiction.